Refund Policy
At Malieve, customer satisfaction is important to us. This Refund Policy explains how refunds, returns, and order issues are handled on our platform.
1. Eligibility For Refunds
Customers may be eligible for a refund or return under certain conditions, including:
- Wrong item received
- Damaged or defective product
- Incomplete order delivery
- Item significantly different from description
- Approved cancellation before shipment
2. Non-Refundable Items
Some products may not qualify for refunds or returns for hygiene, safety, or seller policy reasons.
- Used or worn items
- Opened beauty or cosmetic products
- Personalized/customized items
- Items damaged after delivery by misuse
- Products returned outside the allowed period
3. Return Timeframe
Customers are encouraged to report issues and request returns within the allowed timeframe after delivery.
- Requests should be submitted promptly after receiving the item
- Products should remain in original condition where applicable
- Proof of purchase or order details may be required
4. Refund Processing
Once a refund request is reviewed and approved, refunds may be processed through the original payment method or another suitable option depending on the situation.
- Refund review may require verification
- Processing times may vary
- Customers will be notified regarding refund status
5. Customer Responsibilities
To help us resolve refund and return issues efficiently, customers are advised to:
- Provide accurate order information
- Inspect items upon delivery
- Report issues honestly and promptly
- Follow provided return instructions where applicable
Need Assistance?
If you experience any issue with your order or need help regarding refunds, returns, or delivery concerns, our support team is available to assist you.
Contact Support